1. Shipping for massage chairs and treadmill is free of charge (FOC). Shipping costs for other products, including but not limited to foot massagers, mobile massagers, handheld massagers, fitness, and beauty products, shall be borne by the Customer and may be subject to change based on the rates of the appointed courier company from time to time.
2. Customers are responsible for providing accurate delivery information. In the event of incorrect or incomplete information resulting in a failed delivery, any additional charges incurred shall be borne by the Customer.
3. The Company will only process the delivery of goods once full payment for the transaction has been received. Stock is NOT reserved, and all orders are fulfilled on a first-come, first-served basis while last.
4. Delivery will be made within 7–20 working days upon acceptance of your purchase order, subject to delivery location, stock availability, and the size of the goods purchased.
   • West Malaysia: Estimated delivery time is 7–14 working days from the date of order confirmation.
   • East Malaysia: Estimated delivery time is 10–20 working days from the date of order confirmation.
5. Once an order has been prepared for shipment or dispatched, no cancellation or changes to the order details will be accepted. For further information, please refer to our Return Policy under Clause 4.
6. Signatory is required upon delivery at the delivery order and all courier services. Should the delivery be made where no one is available to receive and acknowledge the goods, the items shall be returned to the Company. Additional delivery charges will be imposed for a second round of delivery (subject to the size of the item delivered).
7. Upon delivery, the Customer or an authorized representative must be present to inspect and acknowledge the delivery order. Any visible damages or discrepancies must be reported within 24 hours to OGAWA Customer Service.
8. Delivery Lead-time for Massage Chair & Treadmill

   Products / Location	Order Delivery
   All Massage Chairs & Treadmill (West Malaysia)	Up to 14 working days (FREE Delivery). Shipping charges may apply for island delivery.
   All Massage Chairs & Treadmill (East Malaysia)	Up to 20 working days. Shipping charges may apply for island delivery.

   OGAWA reserves the right to impose additional shipping charges for a reattempt delivery in the event that the Customer reschedules during or after a delivery arrangement has been made, fails to receive the first delivery, or requests a second delivery to the same or a different location.

9. We do not accept international delivery requests for online order purchase. Kindly contact us at our contact page or visit our nearest store location for more information.
10. OGAWA will store unclaimed or undelivered purchased products for a maximum period of three (3) months from the date of purchase. Thereafter, OGAWA reserves the right to impose storage charges and/or cancel the order without further notice, and any payments made may be forfeited.

REMARK: All the above Terms & Conditions are subject to amendments and may be updated from time to time without prior notice to customer(s). For any questions, kindly email the OGAWA Service Team at [email protected].