How to Obtain for Warranty Service

  1. If you have confirmed that your product requires a service, here are the 3 STEPS on how you obtain your warranty service with us.
  2. Make a request directly to Ogawa’s Customer Service Representatives via email to [email protected] (Monday to Friday 9.30am to 5.00pm) or alternatively walk in to nearest outlet for assistance. Find your nearest store at here :
  3. Have the following INFORMATION available.
    • Buyer Name:
    • Buyer Contact Number:
    • Address:
    • Order ID/ Sales Order No (SO):
    • Product Model:
    • Issue:
    • About your issue:-
  4. You are require to briefly describe the defect and problem of the products for which area. Our Customer Service Representatives will assist in meeting your warranty service needs.
  5. Consumer are required to provide the unit serial number and dated proof of purchase (Sales Order Receipt) or via online purchase (Order Details) when they contact OGAWA Technical & Servicing Department regarding further service request.
  6. An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
  7. Non-Warranty repair is provided on “per incident” basis. OGAWA Customer Service will verify that the unit has failed and provide further instructions for repairing a unit.
  8. All applicable repairs, parts, shipping, handling, local tax, and “per incident” fee will be charged for non-warranty repairs and support calls.
  9. Proof of purchase (Original Receipt) is required for all warranty repairs or service.
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Service Maintenance Package

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