You are require to briefly describe the defect and problem of the products for which area. Our Customer Service Representatives will assist in meeting your warranty service needs.
Consumer are required to provide the unit serial number and dated proof of purchase (Sales Order Receipt) or via online purchase (Order Details) when they contact OGAWA Technical & Servicing Department regarding further service request.
An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
Non-Warranty repair is provided on “per incident” basis. OGAWA Customer Service will verify that the unit has failed and provide further instructions for repairing a unit.
All applicable repairs, parts, shipping, handling, local tax, and “per incident” fee will be charged for non-warranty repairs and support calls.
Proof of purchase (Original Receipt) is required for all warranty repairs or service.