Habo by Ogawa
1) Return / Exchange Terms & Conditions
process by communicating and reaching us by email and phone call (Phone Number)
Buyer may only apply for return of the purchased Goods in the following circumstances:
The Goods delivered to Buyer is defective and/or damaged on delivery;
The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
Buyer may only apply for return of the purchased Goods in the following circumstances & please note that your product returns will only be accepted if the following conditions are met:
|Reasons for return||YOUR RETURNED ITEMS MUST BE:|
|New Condition||Sealed Condition||Complete (free's gifts,accessories, original packaging)||Tag & labels attached|
|Wrong Items(s) delivered/
Item(s) different from description/
not as advertised
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box/packaging only
|Item(s) with physical damage||×||×||✓||✓|
|Incomplete items/Parts missing||✓||×||×||✓|
2) What products are not accepted for 15 days return?
Products that are excluded from 15 days return include:
Kindly ensure that the product to be returned has the original packaging, free gifts, warranties, tags, manuals, and any other product(s) that came with it. To ensure successful returns/refunds, you must wrap it in a layer of external packaging, like plastic, to avoid damage to the parcel during transportation.
*Tips - It will greatly help our staff sort through your case faster if you can put a small note inside the parcel indicating your username, order serial number and how is it damaged / malfunction / wrong compared to what you ordered so we can speed up your request.
4) Refund Policy
Goods sold are not refundable.
Any reason for insist refund; it is subject to 10% processing fees on the purchase price and RM350** (Selected items such as Massage Chair/ Treadmill) of re-packing and transport charges or any additional incur charges by buyer.