Small Items
- All online platforms
- Depend on courier serviceability
Delivery Concept
-
Place Order -
Packing Order
(1-3 business days) -
Pick up by Courier -
Reach to you
(2-5 business day)
bulky items :
all online platforms
Delivery Concept
-
Place Order -
Order sent to OGAWA logistics (1-3 working days) -
Logistic team will call for an appointment before delivery between 2-14 business days within Klang Valley while 2-20 business days for outstation
FAQ
GIFT
Can OGAWA wrap as a gift?
NO wrapping service at this moment, we will improve on it. |
Can OGAWA hide the tax invoice info since it’s a gift?
No, the warranty is on the tax invoice. |
PRODUCT SERVICING AND EXCHANGE
How long does it take for product servicing or exchange?
lt depends on the spare parts availability and the damage of the item. Standard servicing: 5-20 working days. |
Can I return or exchange in any OGAWA outlet?
Return item to any OGAWA outlet will be advised but not exchange immediately. The decision of exchange will be made based on item condition, and the respective coordinator shall assist further. |
WARRANTY
How long is the warranty?
Depending on the item, there are 3 months, 6 months, 1 year or even 2 years warranty. |
I did not received the warranty, how can I know?
You may contact OGAWA customer service to assist you to track it for you. Warranty starts on the day you received the item. |
WARRANTY CLAIMS
How can I claim my warranty?
|
WARRANTY CLAIMS WITHIN 7 DAYS
I just bought the item and I find it faulty. What should I do?
Please return it back to the platform by contacting them for the process. Do not send it straight away to OGAWA warehouse if you bought in on other online platform. Please contact the respective’s customer service for assistance or return by the return airwaybill. For items that is return within 7 days will be exchanged with a new set. |
Change of mind. Can I return?
These are only applicable for certain platforms. This is not applicable on OGAWA website. |
WARRANTY CLAIMS & RETURN (AFTER 7 DAYS)
How can I claim my warranty?
|
How do I return the item for service and exchange?
You may email [email protected] with the tax invoice attached and order ID, platform, name details. The nearest outlet shall be advised to drop the item to seek the service request per your convenience. p/s: Courier service will raise based on customer requests. For example, too far or customer willing to pay for the courier charges. |