Yes, you can use your credit card for payment purchase at OGAWA and there will not be any additional charges incurred.
Yes, ACTIVO is one of the fitness arm brand under OGAWA. ACTIVO positioned as one of the household fitness product provider in Malaysia.
No. OGAWA is a 100% Malaysia homegrown brand which established in Malaysia since 1996 and still growing each day to provide health and wellness products to everyone at an affordable price.
Yes, every OGAWA product do comes with a standard warranty period. Depending which category of product you have purchased. Example, all OGAWA massage chairs comes with a Standard Two (2) Years Warranty unless stated otherwise.
Should you encounter any faulty during operating OGAWA products, you can choose the following options:
- Send the faulty product to the nearest OGAWA retail outlet
- Contact the nearest OGAWA outlet to report about your faulty product
- Call OGAWA Tol Free number 1800-88-4688
Our wellness advisors will login your case/report upon receiving your call/report/email and our Servicing Team will be in touch with you in the next 24 working hours.
Yes, OGAWA accepts trade-in of other brand’s massage chairs when you purchase a new chair from us. For further information, kindly visit the nearest OGAWA retail outlet to find out more on the trade-in details.
To support go green environment, OGAWA has stopped printing and issuing warranty cards for new purchases. We have upgraded our backend system to automatically capture customer’s purchase with the warranty remark.
Our system is able to track your warranty based on the given name, phone number, NRIC/Identification number, address and email which was given during your purchase.