1) Return / Exchange Terms & Conditions
process by communicating and reaching us by email and phone call (Phone Number)
Buyer may only apply for return of the purchased Goods in the following circumstances:
The Goods delivered to Buyer is defective and/or damaged on delivery;
The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
Buyer may only apply for return of the purchased Goods in the following circumstances & please note that your product returns will only be accepted if the following conditions are met:
| Reasons for return | YOUR RETURNED ITEMS MUST BE: | |||
|---|---|---|---|---|
| New Condition | Sealed Condition | Complete (free's gifts,accessories, original packaging) | Tag & labels attached | |
| Wrong Items(s) delivered/ Item(s) different from description/ not as advertised |
✓ | ✓ Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box/packaging only |
✓ | ✓ |
| Item(s) with physical damage | × | × | ✓ | ✓ |
| Faulty/Defective item(s) | ✓ | × | ✓ | ✓ |
| Incomplete items/Parts missing | ✓ | × | × | ✓ |
| Counterfeit/Fake item(s) | ✓ | ✓ | ✓ | ✓ |
2) What products are not accepted for 15 days return?
Products that are excluded from 15 days return include:
3) Tips
Kindly ensure that the product to be returned has the original packaging, free gifts, warranties, tags, manuals, and any other product(s) that came with it. To ensure successful returns/refunds, you must wrap it in a layer of external packaging, like plastic, to avoid damage to the parcel during transportation.
*Tips - It will greatly help our staff sort through your case faster if you can put a small note inside the parcel indicating your username, order serial number and how is it damaged / malfunction / wrong compared to what you ordered so we can speed up your request.
4) Refund Policy
Goods sold are not refundable.
Any reason for insist refund; it is subject to 10% processing fees on the purchase price and RM350** (Selected items such as Massage Chair/ Treadmill) of re-packing and transport charges or any additional incur charges by buyer.